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Q&A

Account

  • Do I need to register before placing an order?
  • How do I register?
  • What if I forget my login password?
  • How can I change my account password?
  • How do I unsubscribe from your email newsletter?

Ordering & Payment

  • Can I remove item from the shopping cart?
  • What happens if my item is out of stock?
  • Can I modify or cancel my order?
  • Can you custom make the item(s)?
  • If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
  • What kind of secure payment methods do you accept?
  • How do you secure my payment information?
  • Why do I get less refund for the item(s) sometimes?

Size Chart

  • How can I choose the right size ?
  • What is free size ?

Shipping & Handling

  • Where does my order ship from?
  • What countries do you ship to?
  • Does StyleWe ship to multiple addresses?
  • What delivery companies do you use?
  • How much is the shipping fees?
  • Is there any additional fee or tax?
  • Does UPS/DHL require a signature on delivery?
  • Do you ship to PO BOXes and APO/FPO/AFP military addresses?
  • What is the delivery time?
  • How do I track my order status?
  • Can you pack my order as a gift?

Coupons & Discounts

  • How can I use the coupon codes?
  • Do my coupons expire?
  • Is there any limitation for store credit ?

Return & Exchange

  • What is your return policy?
  • How can I return or exchange an order?
  • How soon will I receive a refund for my return?
  • Why did StyleWe fail to refund you sometimes?
  • If the garment does not fit, what can I do?
  • If I receive a wrong/damaged/defective item, what should I do ?
  • What should I do if an item is missing from my order?
  • Where can I return the item to ?
  • What shipping company can I choose for return?

Customer Support

  • Do you have a phone number ?
  • What if I encounter other problems on StyleWe.com?